COVID-19 update

Keeping you safe as we navigate coronavirus together

It goes without saying that our community’s health and wellbeing comes first. We continue to uphold a robust range of exemplary hygiene and safety measures, and among others, these include: 

• Strengthened cleaning processes and an increase in the number of daily cleaning rotations to focus on regularly disinfecting high-touch point areas. 
• Implementing the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 Principles in all our cleaning processes. 
• A heightened focus on social distancing, including the installation of signage throughout the Centre reminding our community to socially distance by keeping 1.5 metres between themselves and others. 
• Our security team’s close work with local police to help enforce our community’s adherence to social distancing while in-Centre. 
• Positioning of permanent hand sanitiser stations throughout the Centre.
• Roll out of a public hygiene advertisement campaign to provide customers with clear health recommendations in line with government directives.  
• Adjusting air-conditioning systems so that the maximum amount of fresh air is circulated throughout the centre. 
• Close work with our retail partners to ensure they are also adhering to social distancing directives, managing crowds and queues in accordance with directives set by the relevant governing authorities, and regularly disinfecting their tenancies. 

You can count on us to do everything we can to help keep our environment and our community safe.

We are closely monitoring advice from the Queensland Government and are prepared to be able to respond, as necessary, as the COVID-19 situation evolves. 

While we are doing all we can to help protect the health of our community, we ask you to continue to play your part to keep our community safe. This means: 

• Social distancing – always keep at least 1.5 metres between yourself and others. 
• Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience. 
• Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to keep our shared environments clean and safe, while keeping our team members up to date with new information and advice from the relevant authorities. 

Things to remember when considering a visit to Big Top Shopping Centre

Considering a visit to Big Top Shopping Centre? Before you visit, we have put together a list of things you should consider, to ensure a safe and pleasant shopping experience. We all have a role to play in keeping our community safe and healthy.

BEFORE YOU RETURN TO BIG TOP SHOPPING CENTRE

PLAN YOUR VISIT

Before arriving please review the list of open retailers and individual conditions of entry located above. As restrictions have impacted all of our retailers in different ways, you may find it may take a little longer for some of your favourite stores to return to business as usual.

PLEASE WASH AND SANITISE YOUR HANDS

We are committed to maintaining exemplary hygiene measures at Big Top Shopping Centre. For your convenience, we have provided easy access to hand sanitisation stations throughout the Centre.

We ask that upon arrival to please sanitise your hands – even if you have only recently done so and continue to do so regularly whilst in centre.

We also ask that you continue to adhere to the 20 second advice when washing your hands before eating, after coughing, sneezing or blowing your nose, or after using bathroom amenities.

PLEASE KEEP YOUR DISTANCE

Practise social distancing while visiting us in-Centre. We ask that you please take care to maintain an appropriate distance from those that are not in your immediate party. Read more.

A minimum of 1.5m distance between persons should always be maintained. We have implemented signage in certain areas throughout the Centre to assist and guide you when you are required to queue.

All retailers will have on display at their entry or in their shop window, the maximum quantity of people allowed in store at any given time. We ask for your own safety, as well as the safety of other shoppers and our staff that you acknowledge and respect this number. This may mean that you may need to queue at an appropriate social distance before entering your favourite store.

PLEASE USE PROPER COUGHING ETIQUETTE

If you are not feeling well, it is recommended for your own health, as well as the health of our community – that you stay home.

In the event that you are well and still find yourself needing to cough or sneeze when you visit, please use the inside of your elbow, handkerchief or tissue.

If using a tissue, please ensure it is disposed of appropriately and as soon as possible.

PLEASE REMEMBER TO BE KIND

We are all experiencing and coping with significant changes following the outbreak of COVID 19. For some of our stores, this may have resulted in restricted access to stock, limited trading hours or reduced services.

We are all trying our best to return to business as usual in these trying times. Please be mindful while in centre to be courteous, and kind to centre staff and other guests.

If you would like further information about what you can do to help stop the spread, please visit: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/how-to-protect-yourself-and-others-from-coronavirus-covid-19 

Coronavirus and store updates

We will continue to provide updates on store changes in real time.

Woolworths	Monday to Saturday – 7am to 9pm Sunday – 9am to 6pm
Australia Post	Monday to Friday – 9am to 5pm Saturday 9am to 12:30pm Sunday Closed
Akane Teppanyaki	Closed until further notice
Flight Centre	Closed until further notice
Heritage Bank Big Top	Monday to Friday – 9am to 4:00pm Saturday & Sunday – Closed
Junk Maroochydore	Monday – Saturday – 11:00am – 8:00pm Sunday – 11:30am – 8:00pm
Machu Picchu	Monday – Closed Tuesday & Wednesday – Lunch 12:00pm – 2:00pm Dinner 5:00pm – 8:00pm Thursday & Friday – Lunch 12:00pm – 2:00pm Dinner 5:00pm – 9:00pm Saturday – 12:00pm – 11:30pm Sunday  – 12:00pm – 5:00pm
Malouf Pharmacy	Monday to Friday – 8am to 6pm Saturday – 9am to 4pm Sunday – Closed
Maroochydore News	Monday to Friday – 7am to 5pm Saturday – 7am to 4pm Sunday – 9am to 1pm
Panwa Thai	Monday – Sunday – Lunch 11:30am – 2:30pm Dinner 5:00pm – 9:00pm
Post Office Bar	Monday & Tuesday  – Closed Wednesday & Thursday – 11:30am – 9:30pm Friday & Saturday – 11:30am – 01:00am Sunday – 11:30am – 3:00pm
Solbar	Monday & Tuesday – Closed Wednesday & Thursday – 12:00pm – 10:00pm Friday & Saturday – 12:00pm – 11:45pm Sunday – 4:00pm – 10:00pm

For individual store information please contact retailers directly or visit their website.

As part of the Queensland Government’s recovery roadmap, from midday on Friday July 3 our customers will be able to:

Dine in the Food Court

Our communal seating areas such as those located in the food court area are re-open. Social distancing directives apply to these areas, including the 4 sqm per person rule. For your convenience, we have erected signage throughout these areas. We have also positioned hand sanitising stations throughout the centre and ask you to please utilise these services upon entry.

Our restaurants, cafes and food courts continue to offer takeaway, pick-up and home delivery options. Further information on delivery and takeaway options is available here.

A number of our operators are offering online ordering so that you can maintain a safe social distance from other patrons.

Enjoy entertainment venues

Solbar, The Post Office Bar, Strike Bowling  & Holey Moley Golf Club have now reopened for your enjoyment. These venues too may have implemented hygiene measures to keep our community safe. Click here for a full list of entertainment venues on offer at Big Top Shopping Centre.

While we are regularly reviewing the evolving circumstances, at this stage Centre play areas, including ‘kiddie rides’ located throughout the Centre will remain closed until further notice.